Yes. Norvey summarises help articles, and a summary can leave out a condition the article states. Every answer names the articles behind it, so check the cited article before you act on anything about money, permissions or patient records.

Secure AI help that answers. Meet Norvey.

Q: Does Norvey give medical advice?

No. Norvey answers questions about using norvelle, such as how to record a payer's share or where the audit log lives. It is not a clinical tool, and it has no patient record to reason about in the first place.

Q: Who on my team can use it?

Everyone, in every role, from the front desk to head office. Each person accepts the terms and signs their name before their first question, and Norvey uses only the help articles that person's role can already open.

Q: What can an AI assistant safely do inside a clinic system?

Safely, an AI assistant inside a clinic system answers questions about the software from documentation, shows the sources behind each answer, and stops at the patient record. Ask Norvey works that way: it answers from norvelle's help centre, cites the articles it used, refuses questions that look like they contain patient details, holds to the permissions of the person asking, and runs its AI processing in Canada. It explains how a task is done, while issuing the invoice, changing the price or opening the chart stays with a person, on the audit trail.

Norvey is built into norvelle and runs on frontier AI models. Your team gets a short answer from our help centre, with the articles it used.

Book a demo See how it works

The Ask Norvey drawer open beside the norvelle patient dashboard, showing a cited answer from the help centre

How it works

From question to answer.

1
Open it from the top bar
Norvey is one click away from any screen in norvelle.
2
Ask in your own words
Norvey searches more than 440 help articles for the answer.
3
Follow up, or reach a person
Follow-ups keep the thread. No answer? Norvey offers a ticket to our team.

Real questions

Questions your team asks every day.

Front desk

A patient wants a price in writing.

Save it as an estimate. It becomes an invoice when the patient goes ahead.

Source: Are draft invoices the same as estimates?

Billing

An insurer denied its portion.

Record the denial, then bill the patient, write the portion off, or appeal.

Source: When a payer denies its portion

Administrator

Who changed this record?

Open Security, then Audit log, and search by the person or the action.

Source: See who did what, and when, in the Audit log

The guardrails are the feature.

Processed in Canada

The AI processing runs in Canada, and the platform refuses any other region.

Patient details screened out

Questions that look like they contain patient details are refused before any AI call.

Never opens a chart

Norvey answers from the help centre only and cannot read patient records.

Your permissions apply

It only uses the help articles your role can open.

Signed and audited

Everyone signs the terms first, and the audit trail never stores what they typed.

Deleted after about a day

Conversations are short-lived, and questions are never used to train AI models.

What Norvey can see.

Norvey reads one source: the norvelle help centre. More than 440 help articles across nine topics sit behind every answer, and the answer names the articles it came from, so the person asking can open one and check it before acting.

The help articles that person's role is allowed to open, and no others.
The question they typed, and the follow-ups in the same thread.
Nothing from a patient chart: no name, no health card, no clinical note.
Nothing from your invoices, payments, reports or stored files.
Nothing belonging to another clinic, brand or legal entity.

That boundary is why Norvey can sit on every screen. It explains how a task is done in norvelle, while the record itself stays behind the roles, the password re-check on sensitive fields and the audit trail that already govern it.

What Norvey will not answer.

Norvey turns down more questions than a search box would, and each refusal is deliberate.

A question that looks like it carries patient details, which is stopped before anything is sent for an answer, so the question box never becomes a second copy of the chart.
Clinical and medical questions. Norvey answers how to use norvelle, and it is not a clinical tool.
Questions about one patient's balance, equipment or history. Those are answered on the record, by someone whose role allows it.
Anything the help centre does not cover. Norvey says the documentation does not cover it, offers the closest articles, and can raise a ticket with the norvelle team instead of guessing.

Norvey does not act, either. It cannot issue an invoice, change a price, grant a permission or email a patient: every answer is an explanation, and a person decides what happens next in norvelle.

Common questions.

Can Norvey be wrong?

Does Norvey give medical advice?

Who on my team can use it?

What can an AI assistant safely do inside a clinic system?

Bring your questions to a demo.

We show Norvey answering from the help centre, with the articles it used.

Book a demo How we keep data safe