Clinic management software and EMR, every feature labelled.
The whole platform, grouped the way a clinic works: funding, billing, payments, equipment, the group view, and the rest of the modules.
Respiratory and equipment
Built around respiratory work.
Mask exchange register
Replacement masks go out at $0. The register tracks each return to the manufacturer and values what vendors still owe you at month end.
Equipment on every chart
Machine, mask and size, cushion, filters, tubing and water chamber, with when each part is next due.
Serial number on every sale
Each invoice line records the unit's serial or device number and the warehouse it ships from.
ADP at its approved price
ADP coverage for CPAP and BiPAP is calculated on ADP's approved price, so the patient pays only the difference.
Resupply plans
Resupply plans and rentals bill monthly or every three months, and reports split resupply from new setups.
Roles for respiratory teams
Respiratory therapist and CPAP coordinator roles, set up for your brand and yours to tailor.
Funding and insurers
Every payer on one invoice.
One invoice, every payer
Split an invoice between the patient, a funding program and private insurers. norvelle works out each share from the payer's coverage rule.
Funders are payers, not discounts
The invoice stays at full price, and the funder's share is tracked until it is paid, denied or written off.
Bill the payer
Send a payer its own invoice for its share, with the approval or claim number the funder requires.
Denials and appeals
Record a denial and decide in one step: bill the patient, write it off, or appeal.
One cheque, many claims
Apply one insurer cheque across many invoices, and reverse it cleanly if it does not clear.
Outstanding by insurer
See what every insurer still owes you, on screen or as a spreadsheet.
Payer directory
Payers ready on day one.
The funders and insurers our clinics bill, already in the payer directory. Add your own at any time.
Ontario
Assistive Devices Program (ADP), Ontario Disability Support Program (ODSP), Ontario Works, Workplace Safety and Insurance Board (WSIB)
British Columbia
Pacific Blue Cross, First Nations Health Authority (FNHA)
Atlantic Canada
Medavie Blue Cross, Nova Scotia Department of Community Services
Federal programs, every province
Non-Insured Health Benefits (NIHB), Veterans Affairs Canada (VAC), Interim Federal Health Program (IFHP)
Private insurers, coast to coast
Beneva, Canada Life, Chambers of Commerce Group Insurance Plan, ClaimSecure, Desjardins Insurance, Empire Life, Equitable Life of Canada, GreenShield Canada, iA Financial Group, Manulife, Sun Life Financial
Billing and Canadian tax
Billing the way Canada bills.
Canadian tax engine
GST, HST and PST line by line, including Québec's 9.975%, with effective-dated rates. Respiratory items bill zero-rated unless your catalogue says otherwise.
Invoices and estimates
Raise an invoice or an estimate from the chart. An estimate becomes an invoice when the patient goes ahead.
Corrections that keep history
Correct an invoice, correct one line, or reverse an invoice raised in error, with a credit note and a full audit trail.
Prices per clinic
Each clinic picks what it sells and sets its own prices, one at a time or from a spreadsheet you can preview and undo.
Bill through a sister clinic
Bill through another clinic in the same legal entity, on that clinic's letterhead.
Month-end close
Close each period in three sign-offs, with approved reopens and time-boxed windows for accounting.
Payments and collections
Get paid, and see who still owes.
Cards and pay links
Take cards in the processor's secure fields, or send a secure pay link. Card numbers never reach norvelle.
AutoPay
Patients opt in, invoices charge their card or bank account, and a declined card is retried.
Bank debit agreements
Patients sign a pre-authorized debit agreement online or at the desk, and a returned debit reopens the invoice.
A merchant account per entity
Each legal entity settles to its own merchant account, so money lands where it was earned.
Live A/R aging and collections
Seven aging buckets, live, and a collections worklist that builds itself and chases only what the patient owes.
Second-person approvals
Refunds, credits and write-offs above your limit wait for a second person, and nobody approves their own.
Run the whole group
Every brand, every clinic, one view.
Your structure, as it is owned
Holding company, brand, legal entity and location, set up the way your business is actually owned.
A database for every brand
Every brand and legal entity runs in its own database, and a location can have one of its own.
Head-office view
Revenue, money owed and collections across every brand, side by side, with a one-click Excel export.
Compare your locations
Switch to all of your locations at once, or compare up to twelve clinics side by side.
Roles you build
Build roles from close to a hundred permissions, scoped to a clinic, a company or the whole organisation.
Reports, live and scheduled
Revenue, A/R aging, collections and patient counts, calculated live, exported to Excel or emailed on a schedule.
Patients and your team
Clean records, and a team that can find anything.
Duplicate check at registration
Before a chart is created, norvelle checks health card, name, date of birth, phone, email and postal code for a likely duplicate.
Health card format checks
Numbers checked against the format for all 13 provinces and territories, with Ontario's checksum built in.
Merge and transfer
Merge duplicate charts side by side, and move a patient to another clinic in your brand, chart and all.
Protected details
A patient's SIN and full health card stay hidden until the staff member re-enters their password, and every chart opening is recorded.
English and French
Each person switches the app between English and French, and patient email templates come in both.
Ask Norvey
Ask how to do something in plain language. Norvey answers from our help centre, cites the articles, and runs its AI in Canada.
Security and privacy
Built for the privacy officer's questions.
Separate databases
One clinic's records are never stored alongside another's, with row-level security underneath.
Append-only audit trail
Chart openings, sign-ins and exports are written to an append-only audit trail, kept for ten years.
Field-level encryption
Health card numbers, dates of birth and other identifiers are encrypted field by field.
Two-step sign-in by role
Require two-step sign-in by role, for a whole brand, one company or one clinic.
Break-glass access
Emergency access needs a written reason, expires on its own, and leaves a permanent record.
Hosted in Canada
norvelle is hosted in Canada under a written data-residency rule, and Norvey runs its AI in Canada.
Also in norvelle
The rest of the platform.
The modules that do not have a section of their own above.
Clinical charting and eSign
Visit notes, documentation requirements and digital signatures on the chart.
Documents on the chart
Referrals, prescriptions and signed forms filed with the patient they belong to.
Texting, eFax and a shared inbox
Text patients, send and receive faxes, and work one shared inbox as a team.
Scheduling and reminders
Booking and appointment reminders, built on the patient record you already keep.
Inventory and serialized assets
Serialized equipment tracked through assign, return and retire, on your catalogue.
Migrators for every major system
Your patients, balances and history brought across from your current system.
Automatic payer split
Insurance and patient shares split automatically when the invoice is issued.
Reporting dashboards
Dashboards that report on funding, scheduling and inventory in one place.
Referral and intake pipeline
Referrals tracked from intake to setup, on a board your brand configures.
Funding authorizations and renewals
Authorization numbers, approved items and expiry dates, with the renewal clock.
Real-time health card checks
Ontario health cards checked with the ministry in real time.
Electronic claims
Claims submitted to insurers electronically, with their remittances imported.
Device data on the chart
Therapy and compliance data from your device manufacturers' portals, on the chart.
Single sign-on
Sign in with your organisation's own identity provider.